Terms & Conditions

1. Legal Compliance

You agree to comply with all applicable laws, regulations, and ordinances of Vietnam and your jurisdiction when using our website and services. This includes but is not limited to:

• Commercial and business regulations governing facility management
• Employment and labor laws affecting service providers
• Data protection and privacy regulations
• Security protocols for institutional or diplomatic facilities
• Heritage preservation laws for protected buildings
• Environmental regulations regarding cleaning products and waste disposal

2. Accurate Information

You must provide truthful, accurate, and complete information when communicating with us, submitting forms, or establishing service agreements. Misrepresentation of facility conditions, security requirements, or other material facts may result in service termination and potential legal liability.

3. Facility Access and Safety

As a client, you are responsible for:

• Providing safe and legal access to the facility during scheduled service times
• Disclosing any hazardous conditions, materials, or security concerns
• Notifying us of any changes to facility status, access protocols, or requirements
• Ensuring that our personnel can work without unreasonable interference or hazards
• Following agreed procedures for emergency situations or service disruptions

4. Prohibited Activities

You may not:

• Use our services for any unlawful purpose or in violation of regulations
• Interfere with our business operations or personnel performance
• Request services that would require illegal or unethical conduct
• Attempt to hold our personnel responsible for issues outside their scope of work
• Disparage our company, personnel, or services through false statements
• Violate intellectual property rights in any materials we provide
• Attempt to recruit our employees for direct hire without proper notification

1. Payment Obligations

You are responsible for timely payment of all fees according to the terms specified in your service agreement. Failure to meet payment obligations may result in service suspension, late fees, collection actions, and potential legal proceedings to recover unpaid amounts.

2. Insurance and Liability

You maintain responsibility for insuring your facility and its contents. While we carry appropriate business insurance, you should not rely solely on our coverage for comprehensive protection of your property and operations.

3. Third-Party Interactions

You are responsible for interactions between our personnel and any third parties present at your facility, including employees, visitors, contractors, or other service providers. We are not liable for conflicts, disagreements, or incidents involving third parties unless directly caused by our negligence.

4. Indemnification Clause

You agree to indemnify, defend, and hold harmless Vàng Sạch, its officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach of these Terms and Conditions or service agreement
• Your violation of any law, regulation, or third-party right
• Misrepresentation of facility conditions or requirements
• Unsafe facility conditions not disclosed to us
• Actions or omissions by your employees, agents, or other facility occupants
• Your failure to provide safe working conditions or appropriate access

1. Service Warranty

We warrant that our cleaning services will be performed in a professional manner consistent with industry standards for institutional facility maintenance. We will address legitimate quality concerns reported within a reasonable timeframe after service delivery.

2. Disclaimer of Other Warranties

Except as explicitly stated in the service agreement, we provide services "as is" without warranties of any kind, whether express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding specific outcomes or results
• Warranties about compatibility with all types of materials or surfaces
• Guarantees about prevention of all deterioration or damage

3. Website Disclaimer

Information on our website is provided for general informational purposes. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any aspect of the website without notice.

4. No Professional Advice

Content on our website does not constitute professional advice regarding facility management, preservation techniques, security protocols, or any other specialized area. You should consult qualified professionals for specific guidance appropriate to your situation.

Mutual Confidentiality

Both parties agree to maintain confidentiality regarding sensitive information obtained during the business relationship. This includes facility layouts, security protocols, operational procedures, and any information marked as confidential.

Our Personnel Training

We train our personnel in confidentiality requirements and discretion appropriate to institutional, governmental, and diplomatic environments. However, we cannot guarantee absolute secrecy regarding information that becomes publicly known through other sources or that we must disclose for legal compliance.

Permitted Disclosures

Confidentiality obligations do not prevent disclosure when required by law, legal process, or government authority, or when necessary to enforce our rights under these Terms and Conditions.

1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles. Any legal concepts or terms shall be interpreted according to Vietnamese legal standards and practices.

2. Jurisdiction

Any legal action, suit, or proceeding arising out of or relating to these Terms and Conditions or the services provided must be brought exclusively in the competent courts of Hanoi, Vietnam. Both parties consent to the personal jurisdiction of these courts and waive any objection to venue.

3. Dispute Resolution Process

Before initiating legal proceedings, the parties agree to attempt resolution through the following process:

1. Direct Negotiation: Either party may request a meeting to discuss the dispute in good faith for at least 15 days.
2. Management Review: If direct negotiation fails, the matter will be escalated to senior management for resolution efforts.
3. Mediation: If management discussions are unsuccessful, parties will consider mediation through a mutually acceptable mediator.
4. Legal Action: Only after exhausting the above steps may either party proceed with formal legal action.

4. Legal Fees

In any legal proceeding to enforce these Terms and Conditions, the prevailing party shall be entitled to recover reasonable legal fees and costs from the other party, as determined by the court.