Contact Information
Keangnam Landmark Tower
Phạm Hùng, Nam Từ Liêm
Hà Nội 100000, Vietnam
Phone: +84 24 3795 8412
Email: [email protected]
Privacy Policy
Last updated: December 1, 2025
Our Commitment to Your Privacy
At Vàng Sạch, we take your privacy seriously. This policy explains how we collect, use, protect, and manage your personal information when you use our website or engage with our services. We believe transparency is essential, and we want you to understand exactly what happens with your data.
We collect only the information necessary to provide our cleaning services and improve your experience. Your personal data is never sold to third parties, and we implement strong security measures to protect it. You always have control over your information and can request changes or deletion at any time.
Information We Collect
Personal Information You Provide
When you contact us or request our services, we may collect:
- Your name and contact details (email address, phone number)
- Information about your facility type and cleaning requirements
- Messages and communications you send to us
- Service preferences and scheduling information
- Billing information when you become a client
Information Collected Automatically
When you visit our website, we automatically collect:
- Your IP address and general location (city/region level)
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Referring website and search terms used to find us
- Date and time of your visit
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and user experience
- Provide relevant content and measure effectiveness
For detailed information about our cookie usage, please visit our Cookie Policy.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide the cleaning services you request and manage our business relationship with you.
Legitimate Interests
Processing for our business operations, fraud prevention, network security, and improving our services when balanced against your privacy rights.
Consent
Processing based on your explicit consent, such as for marketing communications or optional analytics cookies.
Legal Obligations
Processing required to comply with Vietnamese law, including tax regulations and business record requirements.
How We Use Your Information
We use the information we collect for the following purposes:
Data Sharing and Third Parties
We do not sell your personal information to anyone. We may share your data only in the following limited circumstances:
Service Providers
We work with trusted partners who help us operate our business, such as website hosting, email services, and payment processing. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Analytics Partners
With your consent, we may share anonymized usage data with analytics providers to help us understand website performance and visitor behavior. This data cannot identify you personally.
Legal Requirements
We may disclose information when required by Vietnamese law, legal process, or government request, or when necessary to protect our rights, safety, or property.
Business Transfers
If our business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
How We Protect Your Information
We implement multiple layers of security to protect your personal data:
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:
- Inquiry Information: Contact form submissions are retained for 2 years to track business inquiries and respond to follow-up questions.
- Client Information: Active client records are maintained for the duration of the business relationship plus 5 years for contractual and tax purposes.
- Website Analytics: Anonymized usage data is retained for 26 months to analyze trends and improve website performance.
- Marketing Consents: Marketing preferences and consent records are kept until you withdraw consent or request deletion.
After the retention period expires, we securely delete or anonymize your personal data so it cannot be associated with you.
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request corrections.
Right to Erasure
You can request deletion of your personal data when it is no longer necessary for the purposes collected or when you withdraw consent.
Right to Data Portability
You can request your personal data in a structured, commonly used format to transfer to another service provider.
Right to Object
You can object to processing of your personal data for marketing purposes or when based on legitimate interests.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw that consent at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us using the information provided above. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are intended for businesses and organizations, not for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your personal data is primarily stored and processed in Vietnam. Some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to active clients (if we have your email address)
- Displaying a prominent notice on our website for a reasonable period
We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
Questions or Concerns
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Email: [email protected]
Phone: +84 24 3795 8412
Mail: Keangnam Landmark Tower, Phạm Hùng, Nam Từ Liêm, Hà Nội 100000, Vietnam